Quality Assurance Supervisor | Telco | TP Alphaland
Location
Makati, National Capital Region
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
We are looking for QA Supervisor who have hands-on experience supporting Telco accounts in a BPO environment.
If you're passionate about improving customer experience, ensuring quality standards, and coaching agents to perform at their best, this opportunity is for you.
What You'll Do
- Monitor and evaluate inbound and outbound calls, email, and chat interactions for quality and compliance.
- Ensure adherence to quality standards, processes, and customer experience guidelines.
- Document quality trends, performance gaps, and improvement opportunities for management review.
- Provide constructive feedback and coaching to agents to improve performance.
- Support the training and development process by sharing insights and best practices.
- Continuously identify opportunities to improve pr...