Quality & Excellence Manager
Location
dubai, dubai
Job Type
Full-time
Category
Management & Operations
Posted
June 15, 2026
THE POSITION
The Quality & Excellence Manager will be the subject expert for various projects to further improve our quality scores brand standard audit results and overall guest experience. He/she will aim to attain the highest standards of service excellence in accordance with the company guidelines.
JOB RESPONSIBILITIES
- Bring together the HODs and conduct them to formulate and agree on comprehensive quality procedures to improve our guest satisfaction results and our online reputation.
- Schedule and monitor audits of the various areas. These audits will be conducted according to the standards of the Raffles Hotels and Resorts and the LQA.
- Keeper of the service standards for the property translating them in to service flow steps of service and identifying gaps in the guests journey.
- Implement programs that allow the continuous improvement of processes.
- Participate in the new joiners orientation explaining ...