Quality Manager

Basic Function

The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.

Essential Functions

• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance

• Leads significant process improvement projects

• Train / mentor personnel from on quality tools and concepts and mentor Lead/s

• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements

• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization

• Perform ongoing reviews to ensure compliance to QSD to all certificati...