Quality Specialist in Employment Services
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Join Achev as a Quality Specialist to ensure high service standards in Toronto. Your role involves monitoring compliance and supporting frontline teams to enhance service delivery.
This position as a Service Quality Specialist is crucial for maintaining quality across Employment Ontario. You will be responsible for reviewing case documentation and analyzing performance metrics to improve processes. Working alongside managers, you will develop effective tools and provide coaching, making your contributions vital in achieving optimum service quality and compliance.
Key Responsibilities:
• Ensure documentation accuracy and compliance standards
• Monitor and report on service delivery metrics
• Identify trends and recommend improvements
• Assist teams in funder audit preparations
• Create practical tools for process enhancement
Requirements:
• 3–5 years in compliance or service quality
• Strong knowledge of IES standards
• Audit and quality assurance experi...
This position as a Service Quality Specialist is crucial for maintaining quality across Employment Ontario. You will be responsible for reviewing case documentation and analyzing performance metrics to improve processes. Working alongside managers, you will develop effective tools and provide coaching, making your contributions vital in achieving optimum service quality and compliance.
Key Responsibilities:
• Ensure documentation accuracy and compliance standards
• Monitor and report on service delivery metrics
• Identify trends and recommend improvements
• Assist teams in funder audit preparations
• Create practical tools for process enhancement
Requirements:
• 3–5 years in compliance or service quality
• Strong knowledge of IES standards
• Audit and quality assurance experi...