Quality & Training Team Manager - Contact Centre
Location
knowsley, england
Job Type
Full-time
Category
Sales
Posted
June 18, 2026
Your Opportunity, Your Team
The Contact Centre Quality & Training Manager supports our customer service and experience function for QVC UK. In this role, you will lead and develop the UK Customer Experience 'Quality & Training' Team, setting direction and being accountable for daily management and achievement of goals and KPIs. You will create a great place to work and deliver an outstanding customer experience, playing a key role in shaping our quality and training programmes.
Where You'll Work
This role is onsite and will require you to work from our Knowsley site daily.
What You'll Do
- You will lead, coach, and develop the Quality & Training Team, ensuring alignment with QVC's Leadership Competency Model
- You will guide the delivery of quality assessments and audits, advancing our customer experience strategy
- You will identify and fulfil training needs for new and existing team members, supporting recruitment and on...