Quick Commerce Marketplace Experience Lead
Job Description
Major Responsibilities:
End-to-End Vendor Operations & Performance
Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.
Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.
Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.
Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.
Support Experience Ownership & Strategy
Own the entire support experience, from design to execution, including footprint and channel strategy.
Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfact...