RBC Senior Investigations Support Specialist
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Become a Senior Investigations Support Officer at RBC and drive excellence in client inquiries. This role features a 10:00 AM to 6:00 PM schedule prioritizing efficiency and service quality.
Reporting to the Assistant Manager, your role will include daily logging and management of inquiries, all while ensuring compliance with RBC Values. Your analytical skills will be essential for conducting investigations and maintaining high service standards. Building effective relationships with clients and partners will be crucial to your success.
Key Responsibilities:
• Log all inquiries accurately and in a timely manner
• Conduct investigations and ensure client information integrity
• Communicate effectively with clients and service teams
• Deliver feedback to improve client service solutions
• Maintain established performance benchmarks and KPIs
Requirements:
• Strong investigation and problem-solving abilities
• Familiarity with payments and trade-related system...
Reporting to the Assistant Manager, your role will include daily logging and management of inquiries, all while ensuring compliance with RBC Values. Your analytical skills will be essential for conducting investigations and maintaining high service standards. Building effective relationships with clients and partners will be crucial to your success.
Key Responsibilities:
• Log all inquiries accurately and in a timely manner
• Conduct investigations and ensure client information integrity
• Communicate effectively with clients and service teams
• Deliver feedback to improve client service solutions
• Maintain established performance benchmarks and KPIs
Requirements:
• Strong investigation and problem-solving abilities
• Familiarity with payments and trade-related system...