RBS E-CUSTOMS - CUSTOMER SERVICES REPRESENTATIVE

SGS • Muntinlupa, Metro Manila, Philippines • Posted June 26, 2026

Location Muntinlupa, Metro Manila

Job Type Full-time

Category Information and Record Clerks

Posted June 26, 2026

Job Description
Primary Responsibilities 
Maintain customer communications with regards to customer service activities
Provide a polite and prompt response to all customer queries in compliance with service level agreements
Maintain records of queries in the company call management system, ensuring that the reported issue is investigated and resolved or escalated appropriately.
Assist customers to achieve a resolution to their query or request, supporting all inbound communications methods which include telephone, live chat and email.
Undertake software quality assurance and user acceptance testing.
Contribute to a high-performing Customer Service team to maintain strong customer relationships, collaboration with colleagues and solution-focused working environment.
Qualifications
Specific Responsibilities 
At all times, complies with SGS Code of Integrity and Profession...
            

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