Real Time Analyst
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 09, 2026
UnifyCX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.
Role: Real Time Analyst
Work Location/Setup: Philippines | On-Site
Shift Schedule: 5-day work week | Shifting Schedule | Graveyard
What Will You Do?
As the Real Time Analyst, you will be responsible for monitoring live call center operations to ensure optimal staffing, schedule adherence, and service levels throughout the day. You will track agent activity, manage skilling and breaks, respond to spikes in volume, and coordinate with operations to make real‑time decisions. The RTA plays a key role in maintaining service efficiency and ensuring a smooth workflow across shifts.
- Monitor real-time call volume, agent status, and service levels
- Ensure schedule adherence and proper staffing throughout the day
- Manage skilling, breaks, and intraday schedule adjustments