Real-Time Analyst | WFM & Scheduling Expert

Concentrix is looking for a candidate to manage Real Time exceptions in a large call center setting in Makati, Metro Manila. The role requires at least 1 year of experience in Workforce Management (WFM) and the ability to work in a 24 X 7 environment. Key responsibilities include overseeing call flow, monitoring service levels, and analyzing schedule efficiency. Strong verbal and written communication skills, time management, and analytical abilities are necessary for success in this position.
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