Real-Time Call Center Performance Analyst

TP in Dubai is seeking a Real-Time Analyst (RTA) for their call center operations. This role requires a minimum of 1 year of experience in a contact center environment, involving tasks such as monitoring performance, managing call volumes, and coordinating with teams. Candidates should possess strong analytical skills and experience with workforce management tools like Genesys cloud. Fluency in English is essential, and the position demands effective multitasking and decision-making capabilities.
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