Real-Time WFM Lead: Live Ops & Optimization

Concentrix seeks a WFM Real Time Management professional with at least 1 year of experience. The role involves real-time monitoring of dashboards to ensure service level agreements, as well as managing staffing during peak times. Candidates must be capable of making immediate scheduling decisions and coordinating with IT during tool outages. The position requires onsite presence in Bridgetowne, Quezon City, with responsibilities including generating reports and providing feedback to improve processes.
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