Real-Time WFM Specialist | Contact Center Optimization

Percepta is seeking an Associate WFM Specialist in Cainta, Philippines. The role supports the Workforce Management team in ensuring that the contact center meets service level targets through real-time monitoring and management of workload distribution. Candidates should have a High School diploma and at least 1 year of BPO experience.

This position requires excellent analytical thinking and communication skills as well as proficiency in MS Excel. Benefits include competitive salary, HMO, and more.