Real-Time Workforce Analyst - Optimize Support Coverage

Apollo.io is seeking a WF Real Time Analyst (RTA) in Manila to optimize workforce operations and enhance customer support effectiveness. In this role, you will monitor service levels, manage adherence, and make data-driven decisions to ensure efficiency. Ideal candidates will have 2-5 years of relevant experience and proficiency in WFM tools. This position is critical in ensuring that the right staff is available when customers need support, which is essential for organizational success. Join us at Apollo.io where your work truly matters.
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