Real-Time Workforce Optimizer—SLA & Staffing Insights

SupportNinja in the Philippines is looking for a Workforce Real-Time Analyst. This role involves monitoring real-time operations, analyzing performance metrics, and providing operational insights to optimize staffing and enhance the client experience. The ideal candidate should have over 2 years of experience in a contact center environment, proficiency in workforce management tools, and strong analytical skills. In addition, the role offers competitive compensation and various employee benefits including training opportunities and paid time off.
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