Realtime Adherence Coordinator

BETSOL • Bengaluru, Karnataka, India • Posted June 03, 2026

Location Bengaluru, Karnataka

Job Type Full-time

Category Business Operations Specialists

Posted June 03, 2026

 
  Description 
  Years of Experience: 
 2 – 4 years’ experience working in a Real Time Adherence Team
  Key Role & Responsibilities:  
 Monitors call routing and flow real time
 Conducts real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, etc.
 Identifies course of action or makes recommendations relating to deviations (Schedule Adjustments, Skill Switches/Leveraging)
 Monitors real time activities 
 Trouble-shoots real-time technology issues
 Reporting (Scorecard Stats, Daily UABS/Shrinkage numbers, Over/under updates, etc…)
 Monitors adherence/compliance to schedule and escalates for investigation.
 Ensure all required data is tracked and trended on a continuous basis
 Makes recommendations and routing changes based on observations
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