Realtime Analyst - Workforce Management (MOA Pasay / Alabang) | Onsite
Location
manila, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
Work Setup: 100% Onsite
Locations:
- MOA, Pasay
- Alabang
Requirements:
- At least 2 years in college (No back subjects)
- Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment
Job Responsibilities:
- Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations.
- Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels.
- Support agents with straightforward troubleshooting and meticulously document any system issues encountered.
- Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed.
- Protects the confidentiality of the organization's strategies, objectives, and practices.