Realtime WFM Analyst - Contact Center Optimization

Teleperformance seeks a Real Time Analyst located in Cape Town, South Africa. This role involves monitoring real-time adherence to service levels, analyzing key performance indicators, and producing reports. The ideal candidate should have at least 2 years of experience in a similar role, be proficient in MS Excel, and have familiarity with tools like IEX and Calabrio. Strong analytical, organizational, and communication skills are essential for success in this dynamic environment.
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