Refunds Administrator

Job Summary: The Refunds Administrator is responsible for processing student refunds accurately and efficiently in line with institutional policies and financial regulations. This role ensures that refund requests are assessed, verified, and completed in a timely manner while maintaining financial accuracy and clear communication with students and relevant stakeholders. Main Purpose of the Job: To manage the end-to-end refund process, ensuring that all refunds are properly documented, approved, and processed. The role requires high attention to detail, financial accuracy, and the ability to liaise effectively with students, finance personnel, and external stakeholders. KEY PERFORMANCE AREAS (KPAs) The following are the primary areas of responsibility and their estimated percentage of time: Refund Processing (40%) Financial Documentation & Record Keeping (25%) Student Support & Queries (15%) Reporting & Data Analysis (10%) Compliance & Policy Adherence (10%) KEY RESPONSIBILITIES Refund ...