Regional Customer Success Director

Spectris harnesses precision measurement to help customers make the world cleaner, healthier, and more productive. We combine hardware, analytical, and simulation software to deliver superior data and insights that improve processes, quality, and yield in tech-driven markets.

The function of the Regional Customer Success Director is to lead and direct a geographically distributed dynamic territory team of Customer Services professionals, within the scope of the set strategic direction and the defined operational processes, to maximise the customer support revenues, by driving and continuously improving customer satisfaction (NPS) in the best, most cost-effective way. The Director manages the Customer Success Departments within a specific territory and is facilitating technical support to Distributors and agents where applicable, in collaboration with the export (sales) teams. The goal is to develop and maintain a highly competent, efficient a...