Regional Customer Success Manager - PH Cargo Operations

A logistics service provider is seeking a Customer Success Manager in Metro Manila, Philippines. The role involves leading customer success across multiple locations, ensuring service consistency, and managing escalations. Candidates should possess 7-10 years of experience in air cargo or logistics, with strong leadership skills. This position focuses on establishing a structured customer experience, enhancing retention, and reducing dependency on sales teams for operational coordination. Regular travel to improve execution across locations is required.
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