Regional Hardware Specialist

Responsible for supporting the Elekta product family, associated third-party products and the people who benefit from their use. The key activities of the role are supporting customers, business units and distributors with their product issues.
The role is responsible for regional escalated product support activities as well as ensuring all new products are introduced to the regional service teams in a consistent and effective way in preparation for providing excellent customer support. The role has a primary focus on, but is not limited to, Elekta’s Treatment Delivery solutions.
Responsibilities –

• Receive and own cases from field service engineers and distributors. Resolve and/or escalate cases as required on Elekta Solutions.
• Provide product support and troubleshooting product issues in a live clinical environment.
• Work in tandem with cross functional regional teams (installation, software, physics) to deliver quality resolutions.