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Regional Manager, Contact Center

NAPA Auto Parts • Montreal, Quebec, Canada • Posted March 18, 2026

Location Montreal, Quebec
Job Type Full-time
Category Operations Specialties Managers
Posted March 18, 2026

In this key role, you will:

  • Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team

  • Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being

  • Manage, coach and guide a team of call center agents 

  • Work with store managers, District Managers and salesmen to increase customer usage of the Call Centre

  • Use reports and KPI’s to improve the customer experience

  • Meet district level sales numbers

    • Under the hood

    To join our team, you need: 

  • At least 5–7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance 

  • College...

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