Regulated Complaints & FOS Manager
Location
manchester, england
Job Type
Full-time
Category
Management & Operations
Posted
June 16, 2026
The Role
Asa Regulated Complaints & FOS Manager, you’ll take ownership of all FCA-regulated and Financial Ombudsman Service (FOS) complaints, ensuring they are handled fairly, consistently and in full compliance with FCA DISP requirements.
You’ll act as the key point of expertise for regulated complaints, while building a strong, proactive relationship with the Financial Ombudsman Service. Alongside this, you’ll use complaints data and insight to identify systemic issues, influence senior stakeholders, and drive improvements that enhance customer outcomes and reduce regulatory risk.
What You’ll Be Doing
Complaints Ownership & Regulatory Oversight
- Supporting and overseeing the end-to-end handling of FCA regulated complaints, ensuring all cases meet regulatory timeframes and quality standards.
- Acting as the single accountable owner for FOS responses, ensuring submissions are accurate, evidence-based and fully documented. <...