Regulatory Compliance Specialist
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 15, 2026
Responsibilities
- Lead, coach, and develop AML and fraud analysts to meet productivity, quality, and SLA targets.
- Conduct regular one-on-ones, performance reviews, and feedback to drive continuous improvement.
- Identify training needs and partner with QC and Training SMEs to close skill gaps.
- Manage daily investigation workflows, including case allocation, prioritization, and review.
- Monitor team performance metrics and implement corrective actions as required.
- Ensure investigation narratives, dispositions, and SAR/STR recommendations meet regulatory standards.
- Maintain audit trails, escalation logs, and case documentation in line with policy.
- Partner with QC/QA teams to maintain acceptable error rates and investigation quality.
- Act as first point of escalation for operational issues, high-risk cases, and emerging risks.
- Escalate trends, control gaps, and material risks to Oper...