Remote Business Analyst – Genesys Cloud CX & Dynamics 365

Miratech • Mexico, ciudad de méxico, Mexico • Posted June 05, 2026

Location Mexico, ciudad de méxico

Job Type Full-time

Category Inteligencia empresarial y análisis, Bases de datos, analítica y BI

Posted June 05, 2026

                Miratech is looking for a Business Analyst for their Contact Center Transformation Program in Mexico City. The ideal candidate will have over 3 years of experience and expertise in Contact Center operations, including familiarity with the Genesys Cloud Platform and Microsoft Dynamics 365. This role involves collaborating with stakeholders to define product visions, managing the backlog, and ensuring technical alignment with business needs. Competitive pay and comprehensive benefits included.
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