Remote Customer Experience Specialist - Upsell & Retention

Pearl West Group is hiring a Customer Service Representative to join the Customer Experience team on a 3-month contract, with potential for full-time based on performance.

You will be the first point of contact for our DTC brands, resolving inquiries, managing order issues, and delivering a seamless customer experience. The role requires strong chat and voice support, with outbound calls for personalized solutions and upselling, across a fully remote setting.