Remote SaaS Support Ops & Automation Director

Entrepreneur Cooperative • Remote, Remote, Colombia • Posted June 08, 2026

Location Remote, Remote

Job Type Full-time

Category Gestión informática y gestión de proyectos informáticos

Posted June 08, 2026

Location Remote 
Employment Type Full-Time | Independent Contractor 
About The Company A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform. Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences. 
About The Role We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation  to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products. 
This role is specifically focused on supporting SaaS customers who pay for and actively use a software product . It is not  focused on IT delivery, implementation, migration, infrastructure, or managed services projects. 
The ideal candidate has ...
            

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