Remote SaaS Tech Support Specialist

Ideaware • Remote, Remote, Colombia • Posted June 04, 2026

Location Remote, Remote

Job Type Full-time

Category Servicio de atención al cliente

Posted June 04, 2026

                Ideaware is seeking a Tech Customer Support Specialist to join its fast-growing SaaS team in Colombia. In this fully remote role, you will resolve technical support tickets, assist customers via live chat, and guide them through challenges via Zoom. You should have over 3 years of SaaS support experience, excellent communication skills, and a customer-focused mindset. Competitive USD salary and various benefits are being offered. Join us in building impactful products for US-based companies.
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