Remote Senior WFM & QA Analytics Lead
Location
Remote, estado de méxico
Job Type
Full-time
Category
Gestión del riesgo y análisis cuantitativos
Posted
May 27, 2026
Zendesk is looking for a Principal Analyst based in Mexico City to shape strategy and standards in Workforce Management and Quality Assurance. The role requires over 8 years of experience in contact center operations, where you'll utilize advanced analytics to drive decisions based on data and insights.
Your expertise in WFM processes, tools, and frameworks will be critical in defining standards across multiple teams. Join us in a hybrid work environment that embraces diversity and inclusion.
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