Remote Technical Support Engineer — AI CX & Tier 2+ Escalations
Location
ciudad de méxico, ciudad de méxico
Job Type
Full-time
Category
Soporte técnico y administración
Posted
May 26, 2026
Siena AI in Mexico City is looking for a skilled Technical Support Engineer to take full ownership of escalations, manage complex technical issues, and enhance customer experience through AI-native integrations.
The ideal candidate has a strong technical background, proficient in API debugging and customer-side JavaScript, and is eager to engage directly with customers to translate technical challenges into simple solutions.
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