Renewal Representative (EMEA)

Sophos • Remote, Remote, India • Posted June 17, 2026

Location Remote, Remote

Job Type Full-time

Category Other-General

Posted June 17, 2026

Role Summary  
The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth. 
The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships. 
Shift timings - 12PM - 9PM IST 
What you will do  
Own and manage a renewal book of business for assigned accounts.  
Engage customers proactively 90–120 days before contract expiration.  
Drive high renewal rates and achieve quarterly/annual retention targets.  
Execute pricing negotiations, contract disc...
            

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