Renewal Sales Representative

Duties & Responsibilities

• Achieves quota by selling license/product renewal by phone and email, may offer upsell opportunities when applicable.
• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal.
• Works within an established customer and territory.
• Identifies lead generation opportunities to expand territory and drive upsells.
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Provides accurate monthly/quarterly sales forecasts.
• Builds and maintains a positive relationship with customers.
• Works with other teams such as Sales Operations to ensure customer requirements are met.

Knowledge, Skills & Abilities

• Ability to work in a fast paced environment
• Knowledge of Microsoft Excel and Outlook
• Knowledge of a CRM ...