Repair Planner for Collision Shop
Location
calgary, ab
Job Type
Full-time
Category
Other-General
Posted
May 29, 2026
Join a professional team as a Repair Planner, ensuring customer satisfaction and profitability in a busy collision shop environment. Maintain vehicle appraisal communication and oversee customer interactions effectively.
The Repair Planner reports to the Body Shop Manager, facilitating communication between adjusters, customers, and production teams. This role requires knowledge in estimating repairs, organizing workflows, and managing customer interactions from appraisal to vehicle pick-up. Your goal is to uphold high standards of customer service while ensuring all necessary follow-ups and inspections are completed.
Key Responsibilities:
• Handle appraisals, repair orders, and customer communication
• Follow up on appraisals to increase closing ratios
• Develop follow-up programs for effective customer interaction
• Inspect repairs and ensure customer satisfaction upon pick-up
• Document repair status for customers and insurance companies
Requirements:
• Hi...
The Repair Planner reports to the Body Shop Manager, facilitating communication between adjusters, customers, and production teams. This role requires knowledge in estimating repairs, organizing workflows, and managing customer interactions from appraisal to vehicle pick-up. Your goal is to uphold high standards of customer service while ensuring all necessary follow-ups and inspections are completed.
Key Responsibilities:
• Handle appraisals, repair orders, and customer communication
• Follow up on appraisals to increase closing ratios
• Develop follow-up programs for effective customer interaction
• Inspect repairs and ensure customer satisfaction upon pick-up
• Document repair status for customers and insurance companies
Requirements:
• Hi...