Representante Servicio Al Cliente Oe

Representante Servicio al Cliente OEKEY EXPECTED ACHIEVEMENTSManage Order & delivery- Captures, records and commits customer orders according to customer needs, agreement and defined service level- Proposes product alternatives in case of phase-out or shortage- If relevant, optimizes, plans and coordinates the delivery with customers and partnersMonitor Execution- Handles customer orders portfolio and monitors execution- Liaise with the relevant partners to ensure on-time deliveries and service commitment- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer- Informs and follows up with customersManage Request- Captures customer's requests & claims- Analyses and provides issue resolution or appropriate answer- Contacts, follows up and closes the loop with customer- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurri...