Representative, Customer Service and Support
The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.
Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
Provide account with cost effective shipment plan via booking authorization
Book approved shipment with nominated carriers.
Plan consol shipments and coordinate with warehouse on cargo deliveries
Release non-negotiable e-FCR and BL to vendor to docs processing.
Receive and check docs for accuracy and completeness before dispatching.
Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate...