Reservation Agent

Job Description – Reservation Agent

The Reservation Agent is responsible for handling all room reservation inquiries efficiently and professionally while maximizing room revenue and ensuring guest satisfaction. This role manages booking requests, provides accurate information about hotel services, and ensures all reservations are processed in accordance with hotel policies and brand standards.

Key Responsibilities

• Handle all reservation inquiries via phone, email, online platforms, and other communication channels.

• Process room bookings accurately in the reservation system in accordance with hotel policies.

• Provide guests with detailed information regarding room types, rates, promotions, and hotel facilities.

• Maximize revenue through effective upselling and cross-selling techniques.

• Verify reservation details, payment methods, and special r...