Reservation Supervisor
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 20, 2026
What you will be doing
- Ensure correct documentation is received for all payment details
- Process and input reservations following hotel reservations policy
- Liaise with conference and events to accept decline group room requests
- Manage cancellations, pick up and release dates
- Ensure the charges for the released rooms are communicated to the client and processed
- Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes
- Take personal responsibility to ensure that all enquiries are addressed
- Ensure stop sells on room types, market segments and or rate levels are enforced when appropriate
- Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Ensure arr...