Reservations Agent
Location
ras al khaimah, ras al khaimah
Job Type
Full-time
Category
Other
Posted
June 16, 2026
Responsibilities
- To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service Talent & Culture tough communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and to transmit information to the Sales Department.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call t...