Reservations Agent
Location
The Rocks, New South Wales
Job Type
Full time
Category
Information and Record Clerks
Posted
June 19, 2026
Full Time
Located in the heart of The Rocks, Shangri-La Sydney is a deluxe 5-star hotel offering 564 guest rooms and suites, a luxurious Chi Spa, four food and beverage outlets, and 18 conference and meeting spaces. We cater to both corporate and leisure travellers, delivering world-class service and unforgettable experiences.
Shangri-La Sydney is seeking skilled and service-driven Reservations Agents to join our dynamic team. In this role, you will be responsible for delivering exceptional guest experiences while managing reservations efficiently and accurately in line with Shangri-La standards.
About the Role
- Handle all internal and external calls in a timely and professional manner
- Process reservations, amendments, and cancellations via phone, email, Opera PMS, and other channels
- Confidently manage room availability with an understanding of yield management
- Maintain up-to-date knowledge of room types, ra...