Reservations Executive
Location
Saket, Delhi
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 06, 2026
About the role
The Reservations Executive is the first human voice most guests hear. You'll manage enquiries, quotes, and bookings across our four properties — Two Chimneys (Gethia), Friendship Lane (Himalayas), The Terraces (Binsar), and Ekam Kashi (Varanasi) — ensuring every guest gets a timely, warm, and accurate response.
Key responsibilities
- Respond to booking enquiries from direct guests and travel agents across email, phone, WhatsApp, and OTA inboxes, typically within 2 working hours.
- Prepare and send custom quotes, itineraries, and proposals for multi-property stays.
- Manage inventory and rate updates across the PMS, direct booking engine, and OTAs (MakeMyTrip, Booking.com, Agoda, etc.).
- Process confirmations, payment links, advance collection, and cancellation refunds in line with policy.
- Maintain the guest and travel agent database in Zoho CRM, tagging every contact as either Direct Guest or Tra...