Resident Services Engineer (on-site)
Location
Hyderabad, India
Job Type
Full-time
Category
other-general
Posted
July 21, 2026
A Resident Services Engineer at Verimatrix solves support requests for partners and customers in a fast-paced environment. The role requires a strong background in systems and network administration, coupled with a solid understanding of how Verimatrix products integrate into integrated customer solutions.
A successful candidate will be proactive in preventing issues from arising and will notify customers when necessary. S/he must utilize a systematic, curious, and inquisitive approach to problem-solving, and actively share liaise with Professional Services, Product Management, Engineering, and Sales teams to improve product quality and increase customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Customer Support & Site Management
+ Provide onsite support to our Tier 1 customer.
+ Handle customer cases through the portal and on-call, responding in a timely and professional manner to achieve hi...
A successful candidate will be proactive in preventing issues from arising and will notify customers when necessary. S/he must utilize a systematic, curious, and inquisitive approach to problem-solving, and actively share liaise with Professional Services, Product Management, Engineering, and Sales teams to improve product quality and increase customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Customer Support & Site Management
+ Provide onsite support to our Tier 1 customer.
+ Handle customer cases through the portal and on-call, responding in a timely and professional manner to achieve hi...