Resident Trainer

Resident Trainer, ECI Madrid

Full Time - Permanent

About Your Role

Manage the education and development of the store‑based Managers and Artists through physical and virtual training, while ensuring the Learning Management System is accurately managed and fulfills its potential. You will report to the Field Training Manager and deliver a people plan and strategy for the area for which you are accountable.

Responsibilities

• Take direction from the Field Training Manager and support the effective and inspirational delivery of all defined training materials across the Charlotte Tilbury Magic Experience service model and intermediate artistry development.
• Full curriculum facilitation of the retailer team including induction, social and developmental training.
• Support the operational business management and retailer education strategy across key doors, identifying priorities and implementing local initiatives.
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