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Resolution Management Officer

BDO Life • Cebu City, Central Visayas, Philippines • Posted June 06, 2026

Location Cebu City, Central Visayas
Job Type Full-time
Category Operations Specialties Managers
Posted June 06, 2026

Job Mandate: Primarily responsible in ensuring that resolutions provided by various Fulfillment Units are properly relayed and communicated to customers in a timely manner using any of the available channels (callout, email, and sms). He/She is also expected to handle escalated cases and report any operational or customer issues to the Team Head with utmost urgency to ensure customer requests and problems are timely addressed.


Duties and Responsibilities:

  • Fulfill assigned cases daily within workshift (7.5 hours)

  • Immediately escalate issues such as system problems, incorrect resolution, etc. to Head or immediate supervisor

  • Submit required end-of-day productivity reports and other reports as may be required in a timely and accurate manner

  • Upkeep assigned workstation, office equipment, office supplies and tools

  • Perform other duties/tasks that may be assigned from time to time

    • Qualifications:<...

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