Resolution Team Lead - On-site US Night Shift

A leading virtual assistant company in Metro Manila is seeking an experienced Resolution Specialist Team Leader. The role involves overseeing a team that manages customer escalations and complex service issues, ensuring high-quality outcomes. Candidates should have 3-5 years of relevant experience and 1-2 years in people management. The position requires strong communication skills and a solid understanding of customer service policies. This is an on-site, full-time role with a competitive salary range of ₱45,000 to ₱50,000 per month.
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