Resort Host (Residences)

Reliable and engaging. As a Resort Host (Residences) you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Constantly apply standard operating procedures in your department.
• Demonstrate Banyan Trees brand service plus standards in all interactions.
• Provide a warm welcome & fond farewell to guests and assist Guests according to brand standards.
• Remain observant and respond to each Guest who approaches the Reception Desk.
• Is an ambassador of Banyan Tree by providing an excellent first impression.
• Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
• Greet all Guests courteously using the Guests name whenever possible.
• Follow Hotels telephone etiquette standards.
• Follow Occupational Health & Safety regulations....