Restaurant Training and Service Excellence Manager
Location
Mandaluyong City, Metro Manila
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Restaurant Training and Service Excellence Manager
Location: Mandaluyong City
Job Summary
The Restaurant Training and Service Excellence Manager is responsible for creating and driving learning strategies that improve restaurant service quality, operational consistency, and employee performance. The role ensures all FOH teams consistently deliver exceptional guest experiences.
Key Responsibilities
- Design restaurant training programs focused on guest service and operational excellence.
- Lead service excellence initiatives across multiple restaurant locations.
- Conduct branch audits and coaching sessions for restaurant leaders.
- Develop competency assessments and certification programs.
- Monitor service standards through operational reviews and customer feedback.
- Collaborate with Operations to improve employee performance.
- Manage training cale...