Retail Customer Representative - urgent
Location
baguio city, benguet
Job Type
Full-time
Category
Other-General
Posted
June 25, 2026
We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full-time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.
What you'll be doing
Answering and responding to incoming customer calls in a professional and courteous manner
Providing accurate information and resolving customer queries and complaints
Documenting customer interactions and maintaining detailed records
Identifying and escalating complex issues to the appropriate team members
Actively listening to customers and empathising with their needs
Adhering to company policies and procedures to ensure consistent service delivery
Continuous...
What you'll be doing
Answering and responding to incoming customer calls in a professional and courteous manner
Providing accurate information and resolving customer queries and complaints
Documenting customer interactions and maintaining detailed records
Identifying and escalating complex issues to the appropriate team members
Actively listening to customers and empathising with their needs
Adhering to company policies and procedures to ensure consistent service delivery
Continuous...