Retail Experience Manager at Airtel

Confidential • Kenya, Kenya, Kenya • Posted June 15, 2026

Location Kenya, Kenya

Job Type Full-Time

Category Other-General

Posted June 15, 2026

Job Description
Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

Retail Experience Manager
Responsibilities
Retail Performance & Profitability

Drive P&L for + stores, ensuring profitability through cost optimization and revenue growth.

Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.

Collaborate with Merchandising teams to optimize product mix per country.

Customer Experience (CX) Excellence

Drive superior in-store CX through staff training, service standards, and feedback loops.

Implement defined CX initiatives and track high-performing stores.

Process Simplification & Automation

Map end-to-end retail processes (inventory, staffing, replenishment) and elim...

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