Retail Operations Manager
Location
surrey, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Retail Operations Manager – PetSmart Surrey, British Columbia
Location: PetSmart Surrey, British Columbia, Canada.
Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening/closing the store, leading associates, financial outcomes, and maintaining a safe and organized environment.
Essential Responsibilities
People Leadership
- Participates in employment decisions such as recruiting, interviewing, and coaching.
- Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching fo...